Banco Santander - Smart Red

Poor attention from Cande, who is going to have breakfast and leaves the box unattended. And on the part of his colleague from position 2. It was the first time I had gone and the computer marked me as number 3. Since I didn't know what to do, I thought I could sit down and the worker would come to attend to me (perhaps she was doing some paperwork or photocopying something). When Candé and her partner arrive from breakfast, they tell me “I had to wait in the waiting room. That he couldn't be sitting there, that it wasn't normal." I ask him if it was normal to wait 10 minutes to be served. He answers me: "If the partner is having breakfast, yes." The worker asks me to wait in the waiting room, I get up and stand 1 meter away, which is where the screen is. He insists again that I enter the waiting area. To which I reply "here I am in the waiting room I see the screen" He goes to his position two since I was right and he couldn't argue with me anymore. After 30 seconds of all this, Cande calls me to sit in position 3. What a paya... All this with belligerent tones and as if it bothered him that I had sat down by mistake. Honestly, lousy service. It's the first store I see that leaves the box unattended. It was to take a picture of the situation and escalate the problem to the quality department. It's just that they didn't even say hello to me, it looks like they don't have professional ethics. I have felt terrible, as if they did not value me as a client. I will upload a photo of the cancellation of my accounts to this review thanks to those two workers. 👍🏼 PS: in the photo of the ticket you can see 0 positions ahead and the computer shows me position 3. I remind you that you stop the computer when you go to have breakfast or talk to your superiors so that they put that option. Or better yet, if there are 11 positions, have someone cover you on your break.

Rebeca, the deputy director of this branch has no capacity to deal with clients, today, because of her lack of respect, I am taking my company from this bank, I have been with this bank for the last 20 years, today I am canceling my POS contract and I close my Santander account, taking all the capital of my company into the cash.

The quality of service has deteriorated greatly. Staff lacking professionalism, respect and little competence. It cannot be that you go to your bank and apart from not being able to give you a well-reasoned explanation, they also do not offer you a solution. There are people who work very hard and sacrifice a lot but what happens in this office is shameful.

What a M... Branch, they open late at 9:00 and before starting to serve they have the luxury of having coffee while their customers wait, they started serving the 1st number at 9:20. I've had to go several times and I always leave upset. INEPT - DO NOT GO TO THIS BRANCH. If the entire bank works like this, what a mess for them to guard my money.

3 boxes and only one operating with more than 10 people waiting. Service time greater than 30 minutes, regrettable